Refund policy

Returns and Refunds

New products
Returns on new products are only accepted within 10 days of delivery. To be eligible for a return, items must be unused, in their original packaging, and accompanied by proof of purchase. Refunds will be processed within 14 days after receipt of the returned item. Shipping costs, also for the return shipping, are not reimbursable. 

Used products
We uphold a no refund policy on all second-hand / used items in our store as these products are sold in "as-is" condition. Instead, and only accepted within 10 days of delivery, we offer a product exchange or store credit voucher. It is the customer’s responsibility to thoroughly inspect items prior to purchase. This includes verifying the condition, functionality, and suitability of items. When in doubt, please contact us for more information prior to purchase. We are happy to assist with providing extra photos or specifications. 

Second-hand / used items are not covered by any warranty, either express or implied. Used products include our collection of New Old Stock items. Shipping costs, also for the return shipping, are not reimbursable.

Voucher and Store Credit Validity
All vouchers and store credits are valid for 12 months from the date of issue, unless stated otherwise. Any unused balance will expire at the end of the validity period and cannot be redeemed or refunded thereafter.